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IT Service

On this page, you find information regarding the IT services provided by the University's IT Department.

Services provided by the departments can be found  here

Please aquaint yourself with the self-service password-site.

It is in your own interrest to be able to reset / unlock your password / account when the IT Service members are not available.

Labor für Künstliche Intelligenz; Raum mit Computerarbeitsplätzen

Services

Once you have received your credentials (username and password), you will have access to many of our services. Following the LINK services and guidelines, you will find a drop-down list of the services mentioned.

User Rules and Regulations

Office hours

CAMPUS HOF
Building A | Room A004

Service hours for students
Monday through Thursday 1:00 to 2:00 pm

We are closed between semesters and during the examination periods.

You are welcome  to contact us through either a phone call or by e-mail ( notice our contact information below).

CAMPUS MÜNCHBERG
Building U | Room U612

Service hours for students
Monday through Thursday 1:00 to 2:00 pm

We are closed between semesters and during the examination periods.

You are welcome  to contact us through either a phone call or by e-mail ( notice our contact information below).

Hier in Hof finden Sie uns

Contact Information

Hochschule für Angewandte Wissenschaften
IT-Service
Alfons-Goppel-Platz 1
95028 Hof
+49 (0) 9281 / 409 3666
it-service@hof-university.de

Hochschule für Angewandte Wissenschaften
IT-Service
Kulmbacher Str. 76
95213 Münchberg
+49 (0) 9281 / 409 3666
it-service@hof-university.de

Services and Instructions

 

Important!

You are a new student at the Hof University and have successfully logged in to Outlook and changed your password. Activate your password potal account now and use it, when you forget your password or locked your account.

 

Password-Portal

 

You should change your Windows login password every 90 days without being asked for security reasons.
You can change your password:
-    online via password portal
-    at the computer workstation at the university (please hold STRG+ALT+ENTF to log in)
-    at the service terminal.
Once you have changed your password, adjust it in any program (Outlook, WLAN, VPN, Primuss, etc.), otherwise your account will be locked as soon as a login attempt is made with the old password, even if you are not aware of the attempt.

 

WHAT IS MY USERNAME?

All students receive their login information by letter or in digital form with instructions on how to activate their account.

Example:
Name: Alex Muster
Windows login name: amuster
Email alias and alternate username: amuster@hof-university.de
Email address: alex.muster@hof-university.de
First login password: !online registration numberHof
Online registration number = 8-digit matriculation number + 3 digits (e.g. 12345678945).

You can find this number in the access data letter. If you can no longer locate this document, please contact the Student Affairs Office.

PASSWORD POLICY
▪    min. 12 digits
▪    at least one character from each category: capital letters, lower case, numbers, special characters)
▪    following characters are not permitted @ Ä Ö Ü ä ö ü € ? § @ $ ^ & [ ] { } | \ ' / ~ "
▪    the new password has to be different from the former one (history of last 10)
▪    max. two consecutive letters from your name / surname are allowed

 

 

Functions

 

  • Assign Campus-Card to owner (Windowscredentials/Password)
  • Account status
  • Transfer of deposited money from Campus-card to the printing account
  • Cashless services (library, student administration)
  • Operating test of the Campus-Card
  • Retrieval of chipcard-ID
  • Disabling printing service due to loss of Campus-Card
  • Change and unlock of Windows password

You can find further information about the Campus-Card on the student affairs website.

http://www.hof-university.de/studierende/studienbuero/campuscard.html 

Locations:

Hof: Library/printerpool, A021a, B022 - cloakroom, G025 - IISYS 

Münchberg: Library, 610a

how to guide: setting up an email app with the university account

As a student or employee of Hof University you receive an email account with up to 1.5GB storage space for your emails.

You can access your email account:

  • via browser at outlook.hof-university.de with the login data:
        hof-university\username
        university password

  • via Outlook/mail client on Windows, macOS, iOS, Android with the login data:
        server address: outlook.hof-university.de
        email address: Alex.Muster@hof-university.de
        username: hof-university\amuster or amuster@hof-university.de
        domain: hof-university.de

how to guide: setting up a VPN connection under Windows

how to guide: setting up a VPN connection under macOS

Access to virtual private network (VPN):

Download the FortiClient from http://www.forticlient.com/

-  Run Setup and select vpn-only

-  Start FortiClient and configure vpn

-  Name it Hochschule Hof SSLVPN for instance

-  Remote gateway is vpn.hof-university.de

-  Apply and then close the FortiClient

-  Start FortiClient and use your username in this form :
username: amuster@hof-university.de
password: your personal password

how to guide: printing on the university multifunction printer

1. What prerequisites have to be fulfilled?

  • campus card assigned to the user at the service terminal
  • printing credit assigned at the service terminal

(account overview: printserver.hof-university.de - only available in the university network or via VPN).

2. From what devices can I print?

  • from any university computer (e.g. library – no printer set up required)
  • online printserver.hof-university.de
  • from a private device via the standard printer dr-hof, if the FollowMe system is supported (e.g. no Android)
  • USB drive (not supported by plotters)

3. Where can I pick up my printouts?

  • Up to A3: at any multifunctional device (hold your campus card to the reader to log in). After sending the print job to dr-hof oder dr-hof an PRT02 you can pick it up any printer. Please note that not all printers support color printing.
  • Larger than A3: The print jobs must be sent directly to the correct plotter, you can find the locations and printer names in the next section.

MULTIFUNCTION PRINTERS
Campusblack &white / recycling papercolor / white paper
HofA 021a (2x)A 115a
A 025 library(2x, 24h)B 022 (24h)
A 218D 249
B 008 (24h)G 025 (IISYS)
B 212C 159
C101 
Kronach K 362a
Münchbergdyeworks buildinglibrary (24h)
 design building 610a (24h)
Selb N 202
printer modelKyocera TASKalfa 5003Kyocera TASKalfa 5053ci
At all multifunction devices you can print/scan, as well as punch, staple and fold the printouts.
For online printing please chose prt02\dr-hof (virtual), you can pick up the printouts at any multifunction printer.
Plotter
Campusplotterroom
HofDR-TM305-01A 115a
DR-TM305-02B 008
KronachDR-TM302-31N 202
Attention: The printouts must be sent to the appropriate plotter! You may have to install the plotter you want to print to (e.g. DR-TM305-01) before sending a print job.
PRINTING COSTS
formatcolorblack & whitecolor duplexblack & white duplex
A03,20€0,80€  
A11,60€0,40€  
A20,80€0,20€  
A30,40€0,10€0,39€0,09€
A40,20€0,05€0,19€0,04€

 

ADDITIONAL INFORMATION

  • Extreme caution is advised when printing on transparencies. The equipment will be damaged by unsuitable films or incorrect settings (use universal feed lengthwise/horizontal orientation). Any printer damage resulting from improper use must be borne by the party responsible.
  • Your printing/copy credit can be viewed or topped up at the service terminal. You will also receive an e-mail for your tax return after topping up your printing credit.
  • In case of alleged misprints no credit refund is possible. Unused printing/copy credit will also not be paid out.
  • Documents printed but not picked up at the printer will be automatically deleted from the system after 72 hours, the printing credit won’t be affected by this print jobs.

The WLAN connection is available on the entire Campus at Hof and Münchberg.

Login to the Campusnetwork:

WLAN Name / SSID: HAWHof

Username/Password: Windows credentials (e.g. mmustermann)

Security type: WPA2-Enterprise

Encryption type: AES

Authentication method: PEAP-MSCHAP v2

802.1X: Userauthentication

Login to EDUROAM network:

DFNRoaming/eduroam - further information

WLAN Name / SSID: eduroam

Username/Password: Valid username and password at the home campus (e.g. mmustermann@homecampus.de)

Security type: WPA2-Enterprise

Encryption type: AES

Authentication method: EAP-MSCHAP v2

802.1X: User authentication

Trusted certification authority: „T-Telesec Global Root Class 2

-- eduroam installer --

 

As a student at Hof University, you can register for a free Microsoft Office 365 license.

registration and password reset

To access the Office 365 Portal after registering and changing your password, please use the following link:

Office 365 Portal

 

 

Anleitung: Zugriff auf Webfolders und das H-Laufwerk

After logging on to a university computer, you have access to the following drives:

  • Drive C: Local temporary data (after a reboot the hard drive will be reset to its installation state. The data cannot be retrieved.)
  • Drive H: Storage location for your My Documents (Only visible to you, backups are performed weekly, max. storage capacity 1GB or 1.8 GB Faculty INF)
  • Drive S: Shared storage location for students and faculty [the data in the directory s:\students will be deleted at the end of the semester (anyone can write and delete here)].

Cloud access via browser

https://webfolders.hof-university.de

 

Cloud access via Webdav

In addition to accessing Webfolders via browser,  you can also mount your H-drive in Explorer on Windows or Finder on Mac and access it like a folder. To do it on Windows or Mac please follow this manual:

Manual

Suppose you have the following problem :

If you lose your card, please contact the Student Affairs (room A111 + A113).

email address: studentenverwaltung(at)hof-university.de

If you suspect that your student card is defective, please test the card at the following service points:

  • top-up terminal
  • cafeteria cashier or cafeteria vending machine
  • service terminal
  • library
  • printing machine

If the student card does not work at several machines, please contact the Student Affairs (room A111 and A113).

email address: studentenverwaltung(at)hof-university.de

If you have trouble unlocking doors with your campus card, please contact the building management (room A215).

email address: gebaeudemanagement(at)hof-university.de

You will find your online registration number in the documents you received from the Student Affairs after your enrollment. If you cannot find the documents, please contact the Student Affairs (room A111 + A113).

email address: studentenverwaltung(at)hof-university.de

Depending on your enrollment status, different procedures may apply.

You are in the application phase:

  • test access via another browser / device
  • reset your password via the application portal.

You are a student:

  • test the access via another browser / device
  • test the access via Outlook and/or Moodle
  • reset your password (e.g. via password portal or at the service terminal).

You are no longer a student:

  • contact the Student Affairs.

If you are still unable to log in to the Primuss portal or you do not know your enrollment status, contact the Student Affairs (room A111 and A113).

email address: studentenverwaltung(at)hof-university.de

If you are unable to open your locker, please contact the Building Management (room A215).

email address: gebaeudemanagement(at)hof-university.de

Some of of databases and applications are managed only by our library. For questions about library services, visit the library website or contact the library staff.

email address: bibliothek(at)hof-university.de

If you have problems with the book scanner, please contact the library staff.

email address: bibliothek(at)hof-university.de

If you have any problems with the canteen top-up terminal, please contact the cafeteria staff.

Here you can find us

CAMPUS HOF
Building A | Room A004